Health &
Safety

Last updated: September 2026 · Rezov Technologies Pvt. Ltd. · jadhuhealth.com

This document contains all health and safety information for the Jadhu platform, including the Jadhu mobile application, the Jadhu VR platform, and the Jadhu anxiety wristband. Please read it in full before using any Jadhu product or allowing a learner to do so.

You are responsible for ensuring a safe physical and emotional environment whenever any user accesses the Jadhu platform, in any delivery mode. These responsibilities apply regardless of whether the platform is being used at home, at school, at a therapy centre, or at a hospital.

1.1 Supervising adult

• An adult must be present and supervising whenever a learner under 18 uses the Jadhu platform in any mode.
• In VR sessions, the supervising adult must be physically present in the room — not just nearby.
• The supervising adult is responsible for monitoring the learner’s physical comfort and emotional state throughout the session.

1.2 Stop and seek help

Stop use of the platform immediately if any user experiences any of the following, and consult a qualified healthcare professional if symptoms persist:

• Dizziness, nausea, or motion sickness
• Eye strain, blurred vision, or headache
• Unusual fatigue or disorientation
• Anxiety, distress, or emotional dysregulation beyond the learner’s typical baseline
• Any physical discomfort or pain
• Skin irritation, redness, or itching under the wristband or headset

1.3 Before every session

• Ensure the learner is rested, calm, and physically well before beginning any session.
• Do not run sessions when the learner is unwell, overtired, or already emotionally dysregulated.
• Ensure the physical environment is safe and appropriate for the session type being used (see Section 2 for VR-specific environment requirements).
• Check that all hardware is charged, clean, and functioning correctly before use.

2.1 Pre-existing conditions

Virtual reality is not recommended for people with certain pre-existing conditions. Consult a qualified doctor before allowing any person with any of the following conditions to use the Jadhu VR platform:

• A history of seizures or a photosensitive response on EEG
• Eye movement impairments such as strabismus (misalignment of the eyes)
• Migraines or chronic headaches
• A tendency to experience motion sickness or vertigo
• Inner ear disorders or balance impairments
• Psychiatric or anxiety conditions that may be aggravated by immersive environments
• Any other condition that a doctor advises may be affected by immersive visual stimulation

2.2 Cybersickness

Some people who use virtual reality experience cybersickness, which is related to motion sickness and vertigo. Symptoms include:

• General discomfort or nausea
• Headache or eye strain
• Sweating or pallor
• Fatigue or disorientation
• Dizziness or a sense of imbalance after removing the headset

If any user experiences these symptoms, stop the VR session immediately and remove the headset. Symptoms will typically resolve after removal of the headset and a period of rest. If symptoms do not resolve within 30 minutes or are severe, seek medical advice.

2.3 Young children and vision development

The vision of young children, particularly those under six years old, is still developing. Extended or repeated use of any screen, including virtual reality, may affect visual development in young children.

• Jadhu does not recommend use of the VR platform by children under six years old without prior consultation with the child’s doctor or optometrist.
• Always consult your child’s doctor or optometrist before allowing young children to use virtual reality.
• Adults must supervise children at all times during VR sessions.
• Limit VR session duration in accordance with the guidance of your child’s healthcare provider and the headset manufacturer’s recommendations.

2.4 Headset manufacturer health and safety warnings

Each VR headset manufacturer provides their own health and safety warnings, guidelines, and instructions with their hardware. These warnings are separate from and in addition to Jadhu’s own safety guidance. Jadhu does not control and is not responsible for the content, accuracy, or completeness of manufacturer warnings.

• All users are responsible for reading, understanding, and following the health and safety warnings provided by the headset manufacturer — including Meta — before first use.
• Adults must ensure that all children using a VR headset have been informed of and are following all manufacturer safety warnings.
• Adults must monitor children closely during and after all VR headset use.
• Jadhu is not responsible for any harm resulting from a failure to read or follow headset manufacturer safety warnings.

2.5 Physical environment requirements

Before every VR session, the supervising adult must verify that the physical environment meets all of the following requirements:

• Clear space: A minimum clear radius of 1.5 metres around the user in all directions, free of furniture, people, and objects
• Floor: Non-slip flooring or a non-slip mat under the user. Remove loose rugs or cables.
• No elevated surfaces: The user must not be near stairs, ledges, raised platforms, or unsecured furniture
• Lighting: Adequate ambient lighting. Avoid using VR in complete darkness.
• No moving vehicles: Do not use VR in a car, bus, train, or any moving vehicle
• Seated option: For learners with balance difficulties or young children, consider using VR in a seated position unless the session requires standing

2.6 Session duration and rest

• Do not run VR sessions for more than 30 continuous minutes without a break, unless a therapist has specified a shorter limit for the learner.
• A minimum rest period of 30 minutes between VR sessions is recommended.
• Do not run a VR session immediately after another screen-based session without a physical rest break.
• Do not run a VR session if the learner has experienced cybersickness in the previous 24 hours without medical clearance.

2.7 Hygiene — institutional deployments

Where a VR headset is shared between multiple learners in an institutional setting:

• Use medical-grade silicone face cover replacements between each user.
• Clean the headset exterior and controllers with medical-grade wipes between users.
• Do not share foam face covers between users under any circumstances.
• Maintain a cleaning and hygiene log for all shared devices.
• Replace face covers at the interval recommended by the headset manufacturer.

The Jadhu anxiety wristband is an optical heart rate sensor worn on the wrist during sessions. It shines a light on the skin and detects changes in blood flow with each heartbeat to measure heart rate in beats per minute (BPM). Jadhu’s software then analyses the learner’s heart rate pattern against their personal session baseline to detect signs of rising physiological stress.

3.1 How to wear the wristband

• Wear on the non-dominant wrist (the wrist of the hand the learner does not write or eat with).
• The sensor should sit on the inside of the wrist, flat against the skin.
• The strap should be snug but not tight — you should be able to slide one finger under it comfortably.
• Do not over-tighten the strap. Excessive pressure will affect the reading and may cause discomfort.
• The sensor window on the underside should be in full contact with the skin and free of obstruction.
• Wipe the sensor window clean with a soft dry cloth before each use.

3.2 When not to use the wristband

• Do not use the wristband on broken, irritated, or inflamed skin.
• Do not use the wristband if the learner has a known skin allergy to silicone or the wristband material. Check the product documentation for materials used.
• Do not use the wristband in water or wet conditions. It is not waterproof.
• Do not allow young children to wear or handle the wristband unsupervised.
• Remove the wristband if the learner shows signs of distress related to wearing it. Participation in Jadhu sessions does not require the wristband — it is an optional accessory.

3.3 Skin safety

Monitor the skin under the wristband during and after every session. If any of the following occur, remove the wristband immediately and discontinue use until the condition resolves:

• Redness, rash, or skin irritation under or around the wristband
• Itching, burning, or tingling sensation
• Swelling or indentation of the skin after removal

If symptoms persist beyond 24 hours after removal, consult a doctor.

3.4 Interpreting heart rate data

• The anxiety wristband provides real-time heart rate readings and a derived anxiety state indicator based on heart rate pattern analysis.
• An elevated heart rate during a session may indicate stress, excitement, physical activity, or other factors unrelated to anxiety.
• Heart rate data should always be interpreted alongside direct observation of the learner’s behaviour, affect, and engagement.
• Therapists and parents should not modify a learner’s therapeutic plan based on wristband data alone.

3.5 Storage and maintenance

• Store the wristband at room temperature away from direct sunlight and moisture.
• Clean the wristband strap with a soft damp cloth. Do not use chemical cleaners or submerge in liquid.
• Keep the wristband out of reach of young children when not in use.
• The wristband manufacturer’s warranty documentation is available on request from support@jadhuhealth.com.

The Jadhu platform is designed specifically for neurodivergent individuals. The following additional safety and wellbeing considerations apply.

4.1 Sensory sensitivities

Neurodivergent learners, particularly those with autism spectrum conditions, may have heightened sensitivity to sensory stimuli within VR environments including visual, auditory, and haptic elements.

• Introduce VR gradually. Begin with shorter sessions and lower-intensity scenarios before progressing to more immersive content.
• Discuss the VR environment with the learner before the session, where possible, to reduce the element of surprise.
• Use the Jadhu platform’s anxiety wristband and heart rate monitoring to identify stress responses early, but do not rely on it exclusively.
• Have a clear and agreed ‘stop’ signal or communication method with the learner before beginning every VR session.

4.2 Emotional regulation

Immersive content may trigger strong emotional responses in learners who have difficulty with emotional regulation. Therapists and parents should:

• Plan for the possibility of emotional dysregulation during or after sessions, and have a de-escalation strategy ready.
• Debrief with the learner after every session to identify any content that caused distress.
• Use the session report and heart rate data to identify patterns across sessions.
• Reduce session intensity or duration if a learner shows consistent stress responses over multiple sessions.

4.3 Motor and balance considerations

Learners with DCD (Developmental Coordination Disorder), cerebral palsy, or motor impairments may face specific risks during VR use:

• Always use VR in a seated position for learners with significant balance or coordination difficulties, unless a therapist has assessed the learner as safe to stand.
• Ensure the supervising adult is positioned to provide physical support if the learner loses balance.
• Consider using a safety harness or standing frame where appropriate and clinically indicated.

4.4 Communication

Some learners may not be able to communicate discomfort verbally during a session. Establish a non-verbal signal or assistive communication method before beginning any VR session with a learner who has limited verbal communication.

5.1 Staff training

All staff who supervise learners using the Jadhu VR platform must complete the Jadhu Certified Practitioner training before running sessions independently. This training covers:

• Platform safety protocols and emergency procedures
• VR cybersickness recognition and response
• Heart rate data interpretation alongside clinical observation
• Sensory sensitivity management in immersive environments
• Hygiene protocols for shared devices

5.2 Consent

Institutions must obtain and retain signed parental consent using Jadhu’s standard consent form before activating any learner’s profile. For VR sessions, the extended VR clinical consent form is required, which specifically covers:

• The nature of VR content and potential sensory impact
• Pre-existing condition screening
• Heart rate monitoring during sessions
• Data storage and use of session data

5.3 Incident reporting

Any safety incident during a Jadhu session at an institutional deployment must be reported to Jadhu within 24 hours by emailing support@jadhuhealth.com with the subject line “Safety Incident Report”. An incident includes:

• Any physical injury during a session
• A severe or prolonged cybersickness episode
• An emotional dysregulation episode requiring clinical intervention
• Any device malfunction during a session
• Any unexpected adverse reaction to session content

Jadhu recommends consulting a doctor, paediatrician, optometrist, or relevant specialist before using the VR platform in any of the following situations:

• The learner has any pre-existing condition listed in Section 2.1
• The learner is under six years old
• The learner has not previously used VR and you are unsure whether it is appropriate
• The learner experiences cybersickness symptoms that do not resolve within 30 minutes of removing the headset
• The learner shows any new or unexpected physical or emotional response to sessions
• You have any doubt about the appropriateness of VR or wristband use for a specific learner

You may also contact the Jadhu team at support@jadhuhealth.com with questions about the platform’s suitability for a specific learner profile. Jadhu’s team can provide general information about the platform but cannot provide medical advice.

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This Health and Safety document should be read alongside the Jadhu Terms of Service and Privacy Policy, both available at jadhuhealth.com.